Now that's just been my personal experience.ĥ) These fake Dupont lighters offered are consistently offered as brand new (That I do not question ).Ħ) For some reason, with the Shanghai fakes, the word "Shanghai" is almost always spelled with a lower case "s".ħ) The sellers have usually been eBay members for only a few months at best.Ĩ) These are almost always one day auctions.ĩ) Prices are usually in British Pounds or Australian or Canadian dollars (rarely US dollars).ġ0) Frequently there is a disclaimer saying the seller is in no way affiliated with S.T. In my personal experience, I've found that they frequently do have something to hide. makes me wonder if there's something to hide. Again, always read the feedback! Personally, I'm always a little suspicious of people who keep their feedback comments "private".
These "customers" user names also frequently consist of that same random combination of letters and numbers (They often come from "sellers" rather than "buyers"). Always read the feedback!Ĥ) Feedback comments seem to be nonsensical fragments of sentences, or if the comments make sense, they use almost the same comments for all 10 or 11 "satisfied customers". Another commonly found copy is the black lacquer design with a dragon studded with small diamonds.Ģ) User names often seem to consist of a combination of random letters and numbers.ģ) Feedback score seems to usually be 10 or 11. The "007" is in "real life" also a very expensive limited edition (in the $900.00 range). A common example is the red and black enamel Art Deco design (I recently saw a genuine one sell on eBay for over $1200.00!)and the "James Bond 007" (the design with a bullet).
Here are some of the "warning signs" to be wary of:ġ) Numerous listings at one time (what individual has THAT many lighters?) Very often these lighters are copies of limited editions that would cost many hundreds (if not over a grand!) if they were authentic. However, if you check to the right under "meet the seller", their profile often will say member since (insert date) in China. Lately, a lot of the Chinese sellers are listing their location as London rather than China. If you want to see prices of genuine Duponts, search on the internet.There are at least two AUTHORIZED Dupont dealers on the net. With these, the main tip-off is the super-low price and short-term listings.no longer than 3 day listings. There are also some US counterfeiters, but they seem to be a little more crafty.They don't list as many lighters at a time and tend to write lengthy descriptions of each lighter (sometimes very well written. Most, but certainly not all, seem to be from Shanghai, China. Lately, there's been a FLOOD of counterfeit Dupont lighters on eBay. If, after examination, it is decided that your product cannot be repaired, you will be sent a letter explaining the fault, together with your product in its present condition.I just found this guide about fake duponts (i'm now about 99% sure this one is fake): Dupont product, please contact our customer service team:Įmail: happens if my S.T. In the UK, for any enquiries regarding the customer service of your S.T. How can I contact the After sale department? We will only begin repairs after you accept the quote. if the defect is not included in the guarantee: a quote stating the cost of the necessary repairs will be sent to you by email or by post.
St dupont lighter price list free#
if the defect is included in the guarantee: repairs will be carried out free of charge Dupont product has been sent to the After sale service, what happens? Dupont customer service is covered by a guarantee of twelve (12) months, including parts and labour, from the date of the piece leaving the repairs workshop.Īpplicable prices as of in France (for example). Is the customer service covered by a guarantee? We cannot be held responsible for the loss of your parcel if you use a delivery method without a tracking service.
We encourage you to send your parcel via a tracked shipping service. We kindly invite you to fill out the form and include it to your shipment so that our atelier can contact you: (Download PDF) Dupont can only undertake repairs on your product if you enclose the document included when you received your order when sending your product:ġ) Your complete and correct personal detailsĢ) If the product is under guarantee, you must also include your guarantee card and the receipt for your purchase. Dupont product is covered by our guarantee, or whether your guarantee has expired, please send your product to our customer service at the following address: Regardless of whether the problem encountered with your S.T.
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